COVID-19 – Security First (UK) – Operational Update
9 November 2020
In line with the latest government guidelines and the many site closures around the country we have no option but to scale back our operations, however we are still providing our regular complement of services albeit in a more limited capacity, and only if we and our clients feel it is safe to do so.
For contract clients with faults or emergencies we will in the first instance try to resolve these via telephone support as we normally would. For intruder clients connected to the RISCO Cloud we will be able to conduct diagnostics, maintenance and programming changes remotely.
We are frequently working from home. If you call and our office is closed, if your enquiry is not urgent then please choose the option to leave a message. We will receive this message via email and will call you back as soon as we can. Alternatively, you are welcome to email us at firstname.lastname@example.org.
If you are a contract customer with an emergency you can also call 07815 989 233 to access first tier support.
Let us take this opportunity to wish you good health in these difficult times.
Hands – Face – Space – Air