redcare is a service provided by BT which can increase the security level that a standard monitored alarm system provides.

There are 3 types of redcare:
      • Classic
      • GSM
      • Home

redcare Classic is a special service provided by British Telecom (BT) in conjunction with the Alarm Receiving Centre (ARC). BT modify the client’s telephone line at the telephone exchange enabling the ARC to monitor it 24-hours a day. If the line is cut or goes down for any reason the ARC will contact the Keyholders.

redcare GSM consists of two signalling paths. The first path is exactly the same as redcare Classic. However, if the telephone line goes down, the GSM part of the unit will operate, like a mobile phone, and signal any subsequent activations to the ARC via the O2 cellular network.

If both telephone line and GSM path are disconnected, the ARC will take that as a Confirmed Alarm, and the Police will be called (assuming a valid URN is in effect). If one of the signalling paths is cut and the intruder alarm activates, that too is taken as a Confirmed Alarm.

redcare GSM is the most secure method of signalling available. It is also often a requirement in order to obtain certain types of insurance.

redcare Home is a new service aimed at the domestic market for clients that require dual path signalling. It is not as secure as redcare GSM – but is a step up from a regular monitored alarm system.